FAQ (Frequently Asked Questions)
Is shopping at Golfrabbit.ch safe?
- Yes, you can shop safely at Golfrabbit.ch! We use the Revolut Payment Gateway, which accepts all major cards, as well as PayPal with buyer protection to provide you with a safe and smooth payment experience.
What is PayPal Buyer Protection?
- At Golfrabbit.ch you can rely on us: we guarantee that all our products are original and genuine and we do everything we can to ensure your satisfaction.
- PayPal Buyer Protection serves as an additional trust bonus. If an item is not as described or does not arrive, you can open a case with PayPal and get your money back.
How long does it take to deliver my order?
- Your order will usually be delivered within 2-5 working days.
Do I have to expect additional fees such as customs duties?
- No , at Golfrabbit.ch we take care of the priority customs process and cover all customs and import costs automatically. The price you see with us is the final price.
Where will my package be sent from?
- Our packages are shipped from abroad, but DDP (Delivered Duty Paid), so you do not have to pay any additional taxes or customs fees. The delivery time is usually 4 working days (DHL).
Who is behind Golfrabbit.ch?
- Golfrabbit.ch is operated by Revolution by C LTD, a London-based company specializing in global sports e-commerce and also active in other sectors. Company number: 15588188
Where can I send my returns?
- For returns, a return address in Geneva is available. Please contact our customer service before returning packages to coordinate the return.
E-Mail: info@golfrabbit.ch
Are the products original?
- Yes, our products are 100% original and are sourced only from certified suppliers. Each item has a unique serial number and is carefully checked before dispatch to ensure the highest quality and authenticity.
If you have any further questions, please feel free to contact us by email at info@golfrabbit.ch . Your inquiries will be answered within 24 hours.